You can grant temporary access to your PebblePad account to receive support for a technical issue and revoke at any time to maintain the privacy of your work.

What is temporary access?

Your PebblePad account is strictly private to you. No-one, including a platform administrator, can access your profile without your expressed consent.

You should never share your account's username and password with anyone, by whatever means, even with a person who is legitimately assisting you.

Instead, PebblePad provides a way to generate an alternative username and password for your account to be used temporarily by someone supporting you.

Granting temporary access to your account should always be pre-arranged and only given to someone in your local support team or PebblePad support team.

Give temporary access

Use temporary access only for help with a technical issue. It should never be used to receive assessment.

To set up:

1. From the navigation bar, click Profile Image >  Account Settings
2. Click Temporary access.

To give access:

1. Explain the reason to give access. If you have a ticket #, include here.
2. Select an administrator from the list, or add an email address.
3. Set the duration of the access.
4. Click Give temporary access.

Temporary access can only be provided to one person at a time.

During temporary access period

• A temporary username and password is sent to the person to access your account. Your main account details remain private and secure at all times.
  
  
• Ideally, you should avoid opening or editing any affected assets while the issue is investigated. If the problem is with your wider account, avoid logging in completely.
   
• Every time the temporary account is used to access your account, you will receive a notification by email to inform you.

Revoke temporary access

You can remove temporary access at any time and the person will no longer be able to log in to your account. 

To revoke:

1. Return to Account Settings > Temporary access
2. Click Revoke access.

If your issue is unresolved, removing access will prevent assistance from continuing.