A technical overview for global administrators of the PebblePad platform, including details of production and test installations, server locations and security.
Production Installation
Each institution (customer) using PebblePad has your own production installation, which is the live version accessed by your users.
It is hosted in your respective geographical region:
A PebblePad installation provides:
- ATLAS - one for the whole organisation
- Pebble+ - one account per user
- PebblePocket
Test installation
In addition to a live production installation, each institution has the option of a Testing and Quality Assurance Server (TAQAS) installation of PebblePad.
TAQAS allows you to trial a dummy environment away from real accounts and live data. Nothing can be shared or synchronised between TAQAS and your production site.
All platform updates to features and functionality are released to TAQAS at least one week before the production server to give administrators the opportunity to view, test and experience changes ahead of the wider user-base.
Anything created on TAQAS must be recreated on your production installation.
Technical overview
| Account provisioning | Accounts are automatically provisioned in PebblePad when the user first successfully authenticates with your integrated service. |
| Authentication | PebblePad supports a number of authentication methods, the most popular are:
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| Availability | PebblePad has a 99.9% uptime guarantee included in our Service Level Agreement (SLA). |
| Backup | PebblePad is replicated on multiple servers and backed up on a nightly basis. |
| Data exchange | PebblePad has a fully functional API that provides the ability to manage users, groups and group memberships. This supports JSON (recommended) and CSV. |
| Data security | PebblePad has robust data-protection and security policies in place and are ISO27001 and Cyber Essentials certified. |
| Integrations (assets) | PebblePad has integrations for the following services:
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| Integrations (LMS/VLE) | PebblePad is LTI 1.3 Advantage Complete Learning Tool compliant and is the preferred method for all mainstream LMSs. |
| Media transcoding | Uploaded media is transcoded using the Zencoder API to ensure that audio and video files are compatible across the widest variety of devices and platforms. |
| Storage | PebblePad is stored in the Amazon Web Service cloud in the most appropriate territory for any given client. |