Our dedicated global Customer Success team help you achieve your strategic goals and realise the huge value of PebblePad with tailored guidance and support.
What is Customer Success?
At PebblePad, we have a global team of experts and specialist dedicated to supporting every customer to get the very best teaching, learning and assessment outcomes.
Our commitment to your institution’s success extends through every phase of your PebblePad journey. We align goals, plans and support your implementation to ensure a seamless transition by providing:
- comprehensive onboarding and adoption support,
- regular implementation and planning reviews,
- community events to share and support best practice.
Our aim is to help you develop self-regulated, life-long learners who are well-prepared for career and life success, ensuring value at every stage from the product.
Customer Success Manager
Each institution is assigned a dedicated Customer Success Manager (CSM) whose mission is to understand your goals and help you achieve them using PebblePad.
Your CSM is a go-to partner to:
- get started with PebblePad,
- scale use into new disciplines and faculties,
- solve specific challenges in your teaching, learning, or administration workflows.
The contact details of your dedicated Customer Success Manager can be obtained from your Account Manager.
Partner for success
Aside from the technical help available from our Customer Support team, your CSM can help support you with:
- Strategic Support
Work together to align the PebblePad platform to your institution's goals to improve engagement, drive outcomes, and streamline operations.
- Ongoing Partnership
Your CSM is on hand to answer questions, share best practices, keep you informed about new features, and advocate for your needs within PebblePad.
- Proactive Check-ins
We'll have regular meetings to ensure you're on track and to help you continuously improve with an Executive Business Review.
- Community engagement
Our vibrant customer community allows us to share successes and find solutions together with the PebblePad Regional User Groups and Special Interest Groups.