The integration service is a structured project process that is available to any customer in need of additional expertise to connect PebblePad to their network.

Overview

The Integration service is useful when you are wanting to connect other third-party platforms within your wider IT environment with PebblePad, to share data and manage administrative tasks.

The structured process involves:

• advising on the integration options available,
• planning a suitable technical structure,
• supporting and testing the deployment.

All integration activity works on a project basis, meaning it has an agreed:

• start date, 
• set delivery period,
• end date.  

Delivery is a collaborative process between our Integration Engineer and your IT Engineer and Global Administrator. If you have not already, we will help you to identify PebblePad Roles within your organisation.

Available integrations

We have a selection of integration options, each providing different capabilities:

• Single Sign On (SSO)
  Includes Microsoft Entra ID and Shibboleth authentication
  
  
• Application Programming Interface (API)
  Includes Turnitin, DataIsland and Account Management API.
  
  
• Learning Tools Interoperability (LTI)
  For Blackboard, Brightspace, Canvas and Moodle.

Embed services

In addition to formal integrations, PebblePad also works with a range of third-party providers for users to embed content into assets and resources.

Listed services are already available to all customers, and requests to add a new service can be made by a Support Agent.

To request:

1. Create a new support ticket
2. Detail the external service and a brief use case
3. Include an example URL and/or embed code

Project process

The integration process involves:

• Preparation
  With your dedicated Customer Success Manager, you can initiate a project and discuss the integrations required, and organise the team members and project timelines.

• Confirmation
  Handed to our Integration Engineer, they will confirm your precise plan and the actions and timelines to proceed.

• Testing
  We will work collaboratively to support you to set up the integration on your TAQAS server, and thoroughly test its application.

• Production
  When ready, we again work collaboratively to support you to set up the integration, this time on your production server ready for live use.

Use the service

The service is available to any PebblePad customer:

• For new customers
  It can be utilised during your initial onboarding and implementation.
  
  
• For existing customers
  It can be used to add a new integration to your existing installation. (Fees may apply)

To inquire:

• Contact your dedicated Customer Success Manager.
  (Your Account Owner can provide contact details, if required.)

Good to know
Your project team should have received PebblePad Orientation training, attended PebblePad Essentials training, or have a good knowledge of the platform.
			
Your Project Manager and IT Engineer should be available for the duration of the project to attend meetings and respond to emailed questions.
		
Your Support Group will be responsible for providing ongoing support once the project is finalised.