A successful PebblePad implementation requires a collection of people with specialist skills and knowledge to support the contract, platform and the pedagogy.
About PebblePad Roles
To fully implement and adopt PebblePad, it’s best to involve team members with a range of diverse and complimentary set of skills. Some will often be involved, others periodically, but all will contribute to the smooth management of your PebblePad installation.
These contacts will support the contractual account for PebblePad and have direct access and close communication with us.
To help you identify who’s required, we’ve defined 12 areas of responsibility we call PebblePad Roles. They differ in specialism, level of authority and time commitment, but together will prepare you for the various scenarios arising over the course of your PebblePad journey.
Someone can hold several PebblePad Roles, but best if it’s not all of them, and more than one person can, and should, be assigned the same role. This list will inform who to call upon to handle specific tasks – from supporting users to paying invoices.
Assigning PebblePad Roles
You are asked to assign each of the 12 PebblePad Roles to members of your staff during the onboarding period. Once allocated, the roles will be regularly reviewed by you and your PebblePad Customer Success Manager.
If a change occurs between meetings, please inform your Customer Success Manager as soon as possible. In turn, if we receive direct approaches from staff members to be given a PebblePad Role, we’ll verify this with your Account Owner.
All members assigned a PebblePad Role should be aware of their allocation and the expectation of this responsibility. Training is available for your team to ensure they’re well-supported and able to effectively perform in the role.
Account Group
Six of the PebblePad Roles form the Account Group. Amongst their responsibilities are the management of the contract with regular review meetings, overseeing of the strategic Success Plan, and contract renewal.
Account OwnerPrincipal person. Owns the PebblePad partnership.
Typically, a Dean, Director of T&L or IT |
Executive SponsorSenior executive. Oversees the strategic agenda.
Typically, a Pro-Vice Chancellor, Dean or Director |
Project ManagerFacilitator. Co-ordinates project delivery and resource management.
Typically, an IT Manager or Administrator |
PebblePad ChampionAdvocate. Promotes the platform & pedagogy.
Typically, a Dean, Director or Senior Lecturer |
Contract ContactLiaison. Supports contract negotiation process.
Typically, a Procurement Manager |
Payment ContactBill payer. Supports invoicing and payments.
Typically, a Finance or Accounts Manager |
Support Group
Six of the PebblePad Roles form the Support Group, which itself is split into two subteams.
1. Technical Support Team
The team manages platform administration and supports your users to resolve their issues –including escalating requests to the PebblePad Helpdesk.
Global AdministratorController. Oversees accounts, permissions & default settings.
Typically, a Learning Technologist or IT Manager |
Support AgentResponder. Helps resolve user issues and questions.
Typically, an IT Support Agent or Learning Technologist |
IT EngineerTechnical Support. Manages integrations and technical issues.
Typically, a System or Integration Engineer |
2. Pedagogy Support Team
Manages the teaching, learning and assessment workflows within the platform, including designing, building and managing custom resources.
Learning DesignerInnovator. Designs and builds resources and workflows.
Typically, a Learning or Instructional Designer |
PebblePad TrainerDeveloper. Trains students, staff and externals.
Typically, a Learning Technologist or Support Agent |
ATLAS ManagerOrganiser. Manages enrolments, regions and resources.
Typically, an Academic Administrator or Learning Technologist |